Customer Delight Representative with Turkish and English
On behalf of our client, international company we are looking for candidates to work within advertising role in Portugal.
Our client has reinvented social interaction and is one of the most known networking companies, with millions of users every day.
You will support our client as a Customer Delight Representative, providing your portfolio of clients with the best possible support, helping both Social Media Portal and the clients grow their services.
You will support our client as an Customer Delight Representative, growing and developing your extensive client base in an innovative and fast paced environment. You will be part of a team of top class customer service professionals. You will support the customers through e-mail & phone as well as proactively finding new selling opportunities.
Part of your daily activities will be:
• Helping existing customers via telephone and email on a daily basis;
• Consulting with clients to provide the best solution for their business goal;
• Qualifying business to be handed over to a team of skilled account managers with the goal to increase the customer’s revenue;
• Using existing client data to provide custom recommendations tailored to client goals;
• Using a variety of tools including MS Excel, Salesforce and others to research, communicate and sell to the customer;
• Regularly feeding product feedback from customers back into the organization in order to continuously improve advertising products.
Fluent Turkish and English is a must!
40 Hours per week on a rotational shift pattern from Monday to Friday, 08:00h to 17:00h.
Since you will sign a Portuguese employment contract, Portuguese public holidays apply. If you work on a Portuguese public holiday, you will get an extra compensation day that you can spend later, with consent of the project.
Your holiday entitlement follows the Portuguese law with 22 days per year (you will collect two days per month that you work with us).
Holiday and Christmas bonuses
In Portugal you will receive holiday and Christmas bonuses, each being equal to one extra month of your base salary. Instead of paying you 14 times, the combined amount of these bonuses is divided by 12 and paid each month on top of your regular monthly base salary.
• Fixed-term, renewable employment contract;
• Initial contract with a duration of 12 months;
• Up to two contract renewals with a duration of 12 months;
• Permanent employment contract after 3 years;
• Private health insurance after 6 months of contract signature (additionally to the standard insurance).
The Atlantic Experience Program (only for international candidates)*
• Airport pick-up and administrative assistance with your registration in Portugal;
• Reimbursement of your initial flight expenses after 9 months of successful integration;
• Yearly complementary two-way flight ticket back to your home country (within the EU);
• Accommodation in one of our company’s shared apartments;
• Free Portuguese lessons, sports activities, cooking lessons and much more!!
• Option without room - 1360.89 € gross per month
• Option with room - 1069.22 € gross per month
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