German IT Specialist
On behalf of our client, international IT company we are looking for candidates with German and English.
- provide technical support for hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
- provide good customer care skills along with Technical skills
- route problems to internal I.M. support staff
- coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- administer and provide User Access and Exit controls
- good working knowledge of applications running across multiple platforms like Windows, Exchange etc.
- understand of ITIL processes
- working knowledge of Ticketing system for Incident management
- user account creation for Active Directory, Exchange Mailboxes, Distribution lists
- VPN and remote dial-in users
- previous experience with servers: Windows 2000, Windows 2003, Windows 2008
- ideally knowledge of Active Directory, Exchange 2003/2007
- Windows Operating systems
- knowledge of ITSM ticketing tools such as Remedy, HP Service
- FLUENT GERMAN AND ENGLISH
- permanent contract
- full, comprehensive training
- salary 7000-7500zl gross
- help with relocation cost
- polish language not needed
- effortless recruitment process by phone/skype
- private medical and life cover
- multisport card and many more benefits
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