Senior Customer Specialist with German
On behalf of our client - international business Myworknet is looking for Senior Customer Specialist with German and English.
Providing support to Department/teams leader in ensuring operational efficiency
Building partnerships with process owners within and external to the European Customer & Sales Support Department so that business initiatives are aligned, solutions are optimized and implementation achieves desired outcomes.
Preparing and delivering reports, recommendations or alternatives for improving processes
Quantifying the impact of improvements to prioritize ideas and track results.
Implementing controls to monitor processes and ensure they remain efficient and effective, including identifying critical metrics, reporting and documentation of new process flows.
Providing regular updates of progress to process owners to ensure an ongoing partnership.
Developing and implementing operating standards to increase and measure productivity
Guiding and performing business analysis activities (data cleansing and normalization, procedure documentation, etc)
Management of Salesforce.com, optimization of its application and use cross-functionally
Preparing and leading workshops with process stakeholders
Acquiring and maintaining an understanding of business functions and processes and develops an expertise in its workflows and outputs.
Providing analytical support for sales and operations organization and top management
Keeping up to date standard operating procedures documentation for CSS operations
Coordinating and managing projects as directed.
Communicating process changes, enhancements, and modifications
Minimum 4 years of experience in Contract Service, Sales administration, Customer Service or Logistics
Experience in business analysis/project management
Fluent German and English B2
Demonstrated analytical skills
Demonstrates excellent judgment and decision making skills
Strong verbal communication and listening skills
Demonstrated time management and priority setting skills Ability to simultaneously handle multiple priorities
Business Acumen & Customer Focus
Ability to influence internal and/or external constituents
Proactively approaches responsibilities
Seeks to acquire knowledge in area of specialty
Actively implements process improvements at transversal level
Written and oral outstanding professional command of English and at least one European language
Computer Literate with usual programs (Word, Excel, etc) and experience of ERP systems (Oracle preferred)
Our client offers:
Private medical healthcare
Social found benefits
Clear career path in a growing multinational organization
For further information please call: 607 177 878
We ask you to send your CV in English
Rodzaj pracy: Pełny etat
Wynagrodzenie: 6 000,00zł - 7 000,00zł /miesiąc
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