Service Desk Analyst with English

Service Desk Analyst with English | oferta pracy myworknet

MyWorknet Sylwia Ottka to dynamicznie rozwijająca się firma dostarczająca nowoczesne rozwiązania z branży HR.

Lokalizacja: Warszawa
Numer referencyjny: hax7c-18032021
Czas dodania oferty: 18.03.2021
Rodzaj pracy: Umowa o pracę

it

service desk

praca w Warszawie

Opis stanowiska

• Coordinating role within the Service Desk team covering ticket backlog, escalation and follow up.

• Document solutions in knowledge base to help facilitate cross functional coordination and communication regarding solutions to common IT issues.

• Advise users on appropriate actions and follow through to verify problem solving solutions.

• Escalate problems to Service Desk Manager as and when needed.

• Respond to end user support requests in a timely manner

• Basic diagnose hardware issues

• Resolve software and OS issues.

• May be required to work overtime or non-business hours



Wymagania na stanowisko

• Minimum of 2 years related work experience

• English at C1 level and Polish min B2

• Experience in working with a ticket system

• Experience using remote support tools, preferable Teamviewer.

• Troubleshooting skills.



Oferujemy

• Salary 8000-10000zł gross per month

• Perm contract with 3 monthly probationery period

• Medicover

• Benefits platform

 

Please apply by sending your CV in English to: sylwia.ottka@myworknet.pl

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